twodoebs

Here's my e-mail to buy.com Customer Service (someday, I should aggregate all of these complaint messages together to amuse myself). Seriously, be aware of these folks. In my opinion, they're total scum-bags:

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I placed an order with BUY.COM on AUGUST 2, 2010. When the order never came, I e-mailed you. My order had been canceled, you told me, because my credit card had been rejected. I ignored the fact that when a credit card is rejected, that's typically discolosed when the purchaser presses "submit." I also ignored the fact that we saw the payment show up on our bank transactions. OK, whatever...

(That was, by the way the first time I came to realize that this was a buy.com MARKETPLACE purchase and that I wasn't even dealing with buy.com, but some third party so-and-so . . . yeah, yeah, that might have been disclosed in the fine print somewhere, but you sure didn't mind taking advantage of the fact that I wasn't reading that fine print.)

On August 12, 2010, I get an e-mail from you stating--and I'm quoting, here--"the Buy.com Marketplace items(s) listed below have shipped and are on their way to your door!" Your e-mail went on to say "The seller, HealthE Goods Natural Health Store has confirmed the shipment was sent on 8/12/2010."

Such authoritative words you chose to use. Such certainty.

Trouble was?--they were LIES. Lies!

How do I know? Because TODAY--more than TWO weeks after placing the order and 5 days after you told me the order had shipped--I got a message from HealthE Goods saying that my "order is hold at [their] warehouse" (which is presumably some hippie's garage).

I told them the same thing I'm telling you: these business practices are deceptive. You should be ashamed of yourselves as human beings for all the reasons that don't even need to be elaborated on (misleading customers to think they're dealing with a named entity when in reality they're dealing with a fly-by-night outfit, lying about having an item in stock, lying about shipping things).

I want my order canceled. I want my money back. I want an apology. And I want something for free.

If my money is not returned promptly, I will contact the IC3. And Bizrate. And my congressman.

I have more to say, but instead of being a company with Customer Service practices that are on the up-and-up, who give you an e-mail address, you limit my characte