twodoebs

Twodoebs fans are undoubtedly aware that we’re in the process of buying a house. It doesn’t look as if we’re going to end up in the Mt. Lebanon area of Pittsburgh, but that was one of the places that we seriously considered.

AND when we were looking in Mt. Lebanon, we worked with a FAN-tastic real estate agent from out there. I want to sing her praises so that if any of our readers are trying to find an agent in the South Hills, you’ll know EXACTLY where to go.

Nancy Russell McKenna of Howard Hanna is, truly, a consummate professional. She was SO patient with Kati and me in all our peculiarities. She responded promptly to our innumerable e-mails and always kept us informed of where we stood.

While this may sound strange, we really appreciated the fact that she understood the use of “REPLY ALL”. It’s 2009, baby--working with somebody who understands these things makes life SO much easier!

Her strong suits, obviously, extended well beyond technical acumen, though, and into the fundamental skills of a real estate agent. Her knowledge of the area was outstanding. Her instincts with respect to what we would like were right-on. And her honesty was simply second-to-none.

Most of all, though, she had a great personality. And that turns out to be pretty important when you’re spending this amount of very stressful time with somebody. Nancy knew when to stand back and leave us alone and when we needed help keeping our conversation moving. She was supportive and ultimately just fun to be around.

We live in an era where you can’t always expect such great service from the people you work with. And that’s why working with Nancy was so refreshing--she took great care of us and made us feel really comfortable with the process.

I can’t thank Jane V. enough for the referral and hope that I can “pay it forward” by putting anybody ELSE who needs a real estate agent in touch with Nancy. I know she’ll make anybody who works with her really happy!